Session 7: Sustaining the Solution

Objectives By the end of this session participants will be able to: Identify the process cause of the problem Recommend a solution to the process cause Contribute to the solution where possible Celebrate achievement! Introduction Most problems arise in organisations due to weaknesses in their systems and processes. Sometimes these are designed with the weaknesses …

Session 6. Implementing the Solution

Objectives By the end of this session participants will be able to: Understand the role and importance of the Champion Create Milestones and a Task List Create a Gantt Chart schedule Undertake validation of the solution Introduction In this session we implement the solution to the problem. Implementation can require approval for expenditure and use …

Session 5. Identifying the Solution

Objectives By the end of this session participants will be able to: Understand the importance of the Champion for the Problem Solving process Understand the concept of Permanent Corrective Action Apply an effective decision-making process to select a problem solution Verify a problem solution Introduction In this session we brainstorm and select a solution to …

Session 4: Finding the Problem Cause

Objectives By the end of this session participants will be able to: Follow a logical process to identify the Root Cause or Causes of a Problem Apply Root Cause Analysis with a group of people Undertake Comparative Analysis Undertake cause and Effect Analysis Conduct verification of the Root Cause Identify the Escape Point Introduction In …

Session 3: Identifying and Describing the Problem

Objectives  By the end of this session participants will be able to:  Understand the need to have a clear understanding of the problem before starting to solve it. Create a Problem Statement Create a Problem Description Create a Process Flow Diagram Create a Cause and Effect Diagram Understand Containment Action Introduction  When a problem exists, …

Session 2: Team Formation

Objectives Identify the skills that you will need in your problem-solving team. Determine the roles that the members of your team will perform. Establish your team process with the creation of team rules.   Introduction Problem solving Is usually much more effective if it is undertaken by a team. There are some simple problems that …

Session 1: Introduction. The Problem Solving Process

Objectives 1. Development of knowledge of a simple process for solving problems 2. Development of skills in applying the simple problem solving process The Importance of Problem Solving Today Continuous improvement is a matter of survival for most organisations today. Increasing global competition and the rapid advance of technology mean that simply continuing to do …