Operations Management is being transformed today. Increased competition as a result of technological change and globalisation are leading to rapid transformation of products, services and processes. In the past, operations management was mainly focused on maintaining a slowly changing system. Today it requires the ability to transform.
Darshan Jain provides guidance on the transformation of product and service operations, based on extensive experience in both operations environments. His interview considers the differences between service and product operations, the challenges that are facing organisations today and the new role of the operations leader.
The challenge of technological choice from the wide range of technologies that are now available to organisations is discussed, along with the cultural challenges of technology-based transformation. Darshan’s supportive approach to consulting is outlined and advice is provided to organisational leaders on achieving success with major change.
Darshan Jain is a seasoned global professional with 30 years of experience leading transformative change in operations. Using proven methodologies and emerging toolsets, he has helped organizations navigate through complex cultural and technological terrain to streamline and automate processes, increase volume throughput, upskill frontline employees, and improve the customer experience.
At Reveal Group, a global operations consulting firm, Darshan is Managing Partner for Canada and a member of the international executive team. In this role, he leads teams that help clients adopt best practice workforce management and automation technologies such as Robotic Process Automation and Operational Intelligence. Always keen to exceed stakeholder expectations, Darshan has successfully delivered high-impact projects in numerous industries including banking, insurance, asset management, insolvency, telecom, manufacturing, and commercial real estate.
Previously, Darshan was Head, Technology & Operations at The Burnie Group where he led transformation initiatives at a diverse set of clients including Farber Financial, TD Insurance, CIBC Mellon, Jones Lang LaSalle, RBC, and CPPIB amongst others.
Earlier, as Vice President at Active Operations Management and Director of Analytics at Experian, Darshan worked with senior executives to dramatically transform management methods and build significant operational efficiencies for organizations such as Bank of Montreal, Harris Bancorp, Barclays and TD Canada Trust.
Operations and Supply Chain Management 